Last Updated: September 24, 2024
At Altered States Wellness, your privacy and security are paramount. We are committed to safeguarding the personal information and data you share with us. This Privacy and SMS Policy outlines how we collect, use, and protect your information, specifically regarding our communications, including SMS (text messaging).
1. Information We Collect
When you interact with Altered States Wellness through our website, phone system, or SMS services, we may collect the following types of information:
• Personal Information: Name, phone number, email address, and any other information you provide voluntarily.
• Communication Information: Records of SMS messages sent and received, call logs, and any other correspondence.
• Website Data: Cookies, IP addresses, browser types, and other technical data gathered when you interact with our website.
We do not collect personal data without your knowledge and consent.
2. How We Use Your Information
Your information is collected and used for the following purposes:
• To provide wellness services and respond to inquiries.
• To send appointment reminders, promotional offers, and updates via SMS, email, or phone calls.
• To enhance and improve our services, website experience, and communication methods.
• To comply with legal obligations, industry standards, and our contractual commitments.
3. SMS Messaging Consent
By providing your phone number, you agree to receive SMS messages from Altered States Wellness, which may include:
• Appointment reminders.
• Promotional offers and wellness tips.
• Important announcements or updates regarding your services.
You may opt out of receiving SMS messages at any time by replying “STOP” to any message received or contacting us directly at 972-393-0913 or emailing hello@alteredstateswellness.com. Message and data rates may apply according to your carrier’s policies.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Communication records, such as SMS logs, may be stored securely on our platform to improve service efficiency and ensure compliance with legal obligations.
5. Data Security
We take the security of your information seriously and employ technical, administrative, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse.
6. Third-Party Service Providers
We may use third-party providers like LeadConnector to facilitate communication and ensure compliance with industry standards, including those for SMS. We select these partners carefully to ensure they maintain high standards of privacy and security.
LeadConnector Compliance
Our phone and SMS systems are compliant with LeadConnector’s privacy and security policies, including encryption and secure storage of communication data. For more details, you can visit LeadConnector’s Trust Center here.
7. Your Rights
You have the right to:
• Access, correct, or delete your personal information.
• Withdraw consent for SMS messages at any time.
• Request details on how your information is used and shared.
• Lodge a complaint with us if you feel your data has been misused.
8. Changes to this Policy
We may update this Privacy and SMS Policy periodically to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on our website with a revised “Last Updated” date.
9. Contact Us
If you have any questions or concerns about this policy or how we handle your personal information, please contact us at:
Altered States Wellness
230 N Denton Tap Rd Suite 113 Coppell, TX 75019
Phone: 972-393-0913
Email: hello@alteredstateswellness.com
The services and products provided by Altered States Wellness are intended to promote general wellness and support a healthy lifestyle. They are not intended to diagnose, treat, cure, or prevent any disease. The information on this website is for informational purposes only and should not be considered as medical advice. Always consult with a qualified healthcare professional before starting any new health regimen or therapy.
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